Refund policy

At TasteTravellers, we strive to provide high-quality products and excellent customer service. As we use Printify Premium Plan as our print-on-demand provider, some aspects of the product returns and refunds are governed by Printify's policies, over which we have limited control.

Printify Premium Plan Integration:

  • Our store leverages Printify to supply and fulfill most of our physical goods. Consequently, our return and refund policies for these products are aligned with Printify’s own policies.
  • Printify provides a 30-day return policy for products that are defective, misprinted, or incorrect. Beyond these issues, returns are generally not accepted unless specific conditions are met.

Handling Returns and Refunds:

  • If you receive a product that is defective, misprinted, or incorrect, please contact us within 7 days of receipt at info@tastetravellers.store with your order number, details of the issue, and photographic evidence.
  • Upon verification, we will issue a replacement or refund. This process might involve Printify directly to ensure the issue is rectified promptly and efficiently.
  • Returns must be initiated within 30 days as per Printify’s guidelines. Products must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging.

Non-Returnable Items:

  • Custom products such as personalized items are made-to-order and are exempt from being returned unless they are defective. Please ensure your custom orders are correct before finalizing them.
  • For defective items, please report any defects within 7 days of receiving your product for a replacement or refund.
  • We do not accept returns for perishable goods, hazardous materials, flammable liquids, or gases.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at info@tastetravellers.store.

 

Digital Products and Services: Including advertising and collaboration services are generally non-refundable once work has commenced or the service has been fully delivered. Any exceptions to this policy will be noted in the specific terms provided at the time of purchase or engagement.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

For customers within the European Union, there is a 14-day cooling off period during which you can return products without giving any reason, provided the items are in their original condition and packaging. This does not apply to custom-made items unless they are defective.

Cancellation Policy:

  • For non-customized products, cancellations may be possible if the item has not yet been shipped or sent for production. Please contact us immediately if you wish to cancel such an order. 
  • For customized products, cancellations are not accepted once production has commenced. If you need to make changes or cancel due to an error, contact us within 2 hours of placing the order. 

Refunds

  • Approved refunds will be processed within 10 business days after the returned item is received and inspected, and will be credited to the original method of payment.
  • If more than 15 business days have passed since we approved your return, please contact us at info@tastetravellers.store for follow-up.

We will notify you once we’ve received and inspected your return through Printify, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, unless delays from our Providers(s). Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@tastetravellers.store.

This policy is subject to change based on updates from Printify and changes in our operational policies. Always refer to the most current version on our website or reach out to our support team for the latest information.

Refund Policy for Customize with Your Own Photos - Personalized Travel-Inspired Merchandise

The following provision serves as an extension to all preceding sections of this document, as well as any corresponding sections. Specifically, if you opt to utilize the Customize with Your Own Photos - Personalized Travel-Inspired Merchandise services provided by TasteTravellers, these sections are to be considered integral parts of both the main terms and the service-specific terms outlined herein.

Due to the highly personalized nature of custom-printed products created with your own photos, all sales are considered final. We do not accept returns or process refunds for customized items unless there is a defect in the product such as a printing error or a damaged item upon delivery. Please remember we're utilizing our Provider POD (Print on Demand) Printify.

Cancellation Policy: 

  • Once an order has been placed and the customization work has commenced, cancellations are not generally accepted. If you need to cancel due to an error in your order details, you must contact us within 2 hours of placing your order. After this period, we cannot guarantee that we can prevent your order from going into production.
  • If your order has not yet been processed or sent to production, we may be able to cancel it at our discretion. Please contact our customer service immediately if you believe your order has been made in error.

To address issues with defective or damaged products, please contact us within 7 days of receiving your item, providing detailed information about the defect or damage along with photographic proof. If a defect or damage is confirmed, we will replace the item or issue a refund at our discretion. 

Please reach out to our support team at info@tastetravellers.store for assistance with any issues related to your customized products.

Refund Policy for Sell Your Own Travel-Inspired Products on TasteTravellers

The following provision serves as an extension to all preceding sections of this document, as well as any corresponding sections. Specifically, if you opt to utilize the Sell Your Own Travel-Inspired Products services provided by TasteTravellers, these sections are to be considered integral parts of both the main terms and the service-specific terms outlined herein.

This service allows vendors to sell their travel-inspired products through our website under a revenue-sharing model. Due to the nature of this partnership and the involvement of third-party vendors, the following refund policies apply:

Vendor Cancellations and Refunds:

  • Vendors are not permitted to cancel listings once a sale has been made. However, if a vendor needs to remove a product listing, it must be done before any sales occur.
  • In the event that a vendor's product cannot be supplied after a sale has been made, the vendor is responsible for providing a full refund to the customer. TasteTravellers will facilitate this process but expects vendors to maintain high standards of inventory management.

Customer Refunds:

  •  Customers can request refunds only if the received products are defective, not as described, or damaged during shipping. Customers must submit a refund request along with photographic evidence within 7 days of receiving the product.
  • Refunds for issues that are not related to product quality (e.g., customer remorse or incorrect size ordered by the customer) are generally not entertained, given the nature of the revenue-sharing model and the impact on vendors.

Dispute Resolution:
Disputes regarding refunds between vendors and customers will be mediated by TasteTravellers. However, the final responsibility for refunds, as stated, lies with the vendors.

Please contact our customer support at info@tastetravellers.store for any issues or questions regarding your orders from our vendor partners.

Refund Policy for Advertising and Collaboration Services

The following provision serves as an extension to all preceding sections of this document, as well as any corresponding sections. Specifically, if you opt to utilize the Advertising and Collaboration services provided by TasteTravellers, these sections are to be considered integral parts of both the main terms and the service-specific terms outlined herein.

At TasteTravellers, we understand that plans can change, and we aim to offer flexibility to our partners while maintaining fairness in our operations. Our refund policy is designed to protect both parties involved in the transaction—TasteTravellers and our valued collaborators. Below outlines our policy regarding cancellations and refunds:

Initial Deposit
Some of the services require an initial deposit of 10% of the total service price at the time of booking. This deposit secures your slot and allows us to begin the necessary preparations for your service, including but not limited to the creation of banners, posts, reels, and other marketing materials. Services that are monthly they require to be paid upfront in-full.

Cancellation by the Brand

  • If a brand chooses to cancel a service before any content has been posted but after work has commenced (including the creation of marketing materials):
  • The initial deposit will be non-refundable.
  • An additional cancellation fee may be charged. This fee is to cover the time and resources spent on the service up to the point of cancellation. The fee will be calculated based on the extent of the work completed at the time of cancellation.
  • If it is a monthly to monthly package, the service will be refunded as per the remaining day, while we charge the days while the service was rendered with our pro-rate.#
  • If a brand chooses to cancel a service after content has been posted:
  • The content will be removed upon request; however, no refund will be issued for the service.
  • The initial deposit remains non-refundable, and no additional cancellation fee will be charged in this scenario.

    Adjustments and Refunds
    Refunds or adjustments may be considered on a case-by-case basis for extenuating circumstances. However, these are at the sole discretion of TasteTravellers and are not guaranteed.

    Non-Completion of Service by TasteTravellers

    • In the unlikely event that TasteTravellers is unable to complete a service as agreed, due to circumstances within our control, the brand will be entitled to a refund of any payments made beyond the initial deposit, including a full refund of the deposit.
    • Should the cancellation be due to external factors beyond TasteTravellers' control, the policy regarding the non-refundable deposit and potential cancellation fees remains applicable.

    Conclusion
    This policy is in place to ensure that TasteTravellers can continue to offer high-quality services and support to our partners while managing the resources and efforts our team invests into each project. We appreciate your understanding and cooperation. For any further questions or clarifications regarding our refund policy, please reach out to our support team.

    Please note that this policy is subject to change, and the most current version will be available on our website or upon request.